xGroupSMS Support Guide

=== GETTING STARTED ===

CREATING GROUPS

Tap the + button in Groups tab to create a new group
Add a name for your group
Choose from suggested group names or create your own
Add contacts to your group using any of our import methods

ADDING CONTACTS

Manual Entry: Enter name and phone number directly
Import from Contacts: Select from your device contacts
Google Sheet Import: Import multiple contacts at once

Google Sheet Requirements:

Must be a public Google Sheet
Required columns: 'name' and 'phone'
name: Contact full name
phone: International format (e.g., +1234567890)

=== USING THE APP ===

SENDING MESSAGES

Select a group from your groups list
Choose which contacts to include
Compose your message or use a template
Preview your message before sending
Tap Send to deliver your message

MESSAGE TEMPLATES

Access pre-made templates for common situations
Create your own custom templates
Import templates from Google Sheets
Use message signature for consistent branding

=== PRO FEATURES ===

Unlimited contact groups
Unlimited contacts per group
Ad-free experience
Premium templates
Priority support

=== TROUBLESHOOTING ===

MESSAGE SENDING ISSUES

Verify you have cellular service or WiFi calling enabled
Check that phone numbers are in correct format
Ensure you have sufficient carrier credits/balance
Try sending to a smaller group if message is too large

CONTACT IMPORT ISSUES

Verify contact permissions are enabled in Settings
Check Google Sheet is public and properly formatted
Ensure phone numbers are in international format
Try importing smaller batches if dealing with large lists

SUBSCRIPTION ISSUES

Verify your App Store account is active
Check your payment method is up to date
Try restoring purchases if features aren't accessible
Contact support if subscription isn't recognized

=== PRIVACY & DATA ===

All contact data is stored locally on your device
Messages are not stored on our servers
Contact information is never shared with third parties
You can export or delete your data at any time

=== FREQUENTLY ASKED QUESTIONS ===

Q: Is my data secure?

A: Yes, all your contacts and messages are stored locally on your device. We don't store any of your personal data on our servers.

Q: How do I cancel my subscription?

A: Subscriptions can be managed through your Apple ID settings in the App Store. Cancel at least 24 hours before renewal to avoid charges.

Q: Can I import contacts from Excel?

A: Yes, save your Excel file as a Google Sheet, make it public, and use our Google Sheet import feature.

Q: Is there a limit to group size?

A: Free users have limited group sizes. Pro subscribers can create unlimited groups with unlimited contacts.

Q: How do I backup my data?

A: Use the Export feature in Data Management settings to create a backup of all your groups and contacts.